Terms and Conditions

By completing and sending the order to the system, the customer expresses his will to purchase the goods and thereby concludes a contract with the seller on the sale of the selected goods. The customer undertakes to pay the seller the required price of the goods and postage, in case the goods are sent to his address. Transport - Post office: CZK 79 + cash on delivery CZK 45; DPD: CZK 129 + 45 cash on delivery; Czech Post Package To the post office: CZK 109 + cash on delivery CZK 45; Czech Post Package to hand: CZK 129 + cash on delivery CZK 45; Personal collection: CZK 0.- Postage includes packaging. The seller only operates an e-shop, not a brick-and-mortar store.

We ship abroad only by prior agreement!

The prices listed for individual products are final for the customer and are valid at the time the order is sent. The price of the goods in the promotion is valid for the duration of the promotional offer and can only be applied by the buyer at the time of purchase during this period, not retroactively. The price displayed in the electronic order is decisive.

 

Protection of personal data

A purchase on the website www.prodarek.eu may be conditional on the provision of some personal data of users. In such a case, the operator will handle this data in accordance with applicable legal regulations, especially in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended. Personal data will be fully secured against misuse. The data will be kept and will not be shared with third parties. The operator declares the provided personal data to be confidential and will be used exclusively for the conclusion and fulfillment of the contract between the seller and the buyer, and for the provision of business information. At the customer's written request, personal data will be deleted from the database and will no longer be used.

 

Cancellations

Prodarek.eu reserves the right to cancel an order or part of it in cases where the goods are no longer produced or unavailable on the market. In the event that this situation occurs, the customer will be contacted by e-mail or telephone in order to agree on the next procedure. The customer can cancel the order by phone or email before it is shipped!

The seller further reserves the right to refuse to process the order if the order data is incomplete or raises doubts about the customer's true will to order the goods. The seller will send information about this refusal to the customer's e-mail address.

 

Complaints Procedure

Part of the delivered order is a tax document - an invoice that also serves as a warranty card.

Send information about defects to e-mail: info@prodarek.eu or by phone to tel.: 737 910 333.

Complaints can be made at:

Prodarek.eu
Radka Farská
Jiřího z Poděbrad 1431
274 01 Slaný

  

Information

When selling the product, the seller is obliged to provide the consumer with sufficient information in advance of the conclusion of the contract so that the buyer can become sufficiently familiar with its parameters, price, method of transport and payment and delivery time. Upon payment and acceptance of the item, ownership of the purchased item passes to the buyer.

Color deviations between the image in the e-shop and the real thing may be caused by the display of colors by the monitor and cannot be the subject of a complaint.

 

Warranty service

The warranty period starts from the date of acceptance of the item by the buyer. The warranty period for all products is generally 24 months from the date of receipt of the goods, unless the manufacturer or operator specifies a longer warranty period. If the product is not issued with a warranty certificate, the legal warranty period (24 months) or the period indicated on the sales document - invoice applies. For warranty service at the seller, it is sufficient to present a sales document (invoice), proof of payment for the goods or other proof of purchase of the goods from the seller.

In the event that a defect occurs during the warranty period, the buyer, depending on the nature of the defect, has the following rights when claiming the warranty:

If it is a defect that can be removed, the right to free, proper and timely removal of the defect, the right to exchange defective goods or a defective part, if this is not disproportionate due to the nature of the defect. If such a procedure is not possible, he has the right to a reasonable discount from the purchase price or withdrawal from the purchase contract,

If it is an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract, the same rights belong to the consumer,

If the defects are removable, however, if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. Reoccurrence of a defect is considered if the same defect preventing proper use, which has already been removed at least twice during the warranty period, occurs again. A greater number of defects is understood if the item simultaneously has at least three defects preventing its proper use,

If there are other defects that cannot be removed and if the buyer does not demand the replacement of the item, he has the right to a reasonable discount from the purchase price or withdrawal from the purchase contract.

Your complaint will be processed within 30 days from the day of its application. We will inform you by e-mail or telephone about the handling of the complaint.

You will receive the payment for the settled claim from us to your bank account.

 

Payment of postage

In the event of a justified complaint, the buyer has the right to reimbursement of postage in the necessary amount. In the event of an unauthorized complaint, the consumer is not entitled to reimbursement of his costs associated with handling the complaint, and at the same time, neither is the seller entitled to reimbursement of costs incurred on his part. The buyer will be notified by phone or email about the handling of the complaint.

 

Withdrawal from the contract

The buyer, who is a consumer, has the right to withdraw from the contract within 14 days of taking over the goods, according to § 53 paragraph 7 of Act No. 40/1964 Coll., Civil Code. Please note that this right does not serve as a remedy for the delivery of defective goods. Withdrawal must be made in such a way that the buyer delivers a notice of withdrawal to the seller by the end of the 14-day period, preferably in such a way that it can be proven if necessary, i.e. by e-mail to info@prodarek.eu or to the address: Prodarek.eu, Radka Farská , Jiřího z Poděbrad 1431, 27401 Slaný. The buyer always states the order number.

If you want to return the goods, you must follow the following procedure:
If you want to return the entire shipment, which is complete and undamaged, you can do so without giving a reason within 14 days of receiving your purchase. Return the goods with the invoice, which will be cancelled.

The part of the shipment that you ordered by mistake can also be returned within 14 days to the sender's address. Please pay the entire invoiced amount and the money for the returned goods will be sent to you immediately after the complaint has been processed, but within 14 days at the latest.

Part or all of the shipment damaged in transit. All shipments are insured and the carrier is responsible for the goods. We recommend that you always inspect the shipment in front of the carrier, and if the packaging of the shipment is damaged, immediately file a damage report with the carrier and do not accept the shipment. After taking over the shipment, it is not possible to admit fault for damage to the shipment by the carrier.

If the consumer damages the original packaging of the delivered product, it is not possible to return such goods to the supplier - for reasons of hygiene and safety, the supplier views goods with damaged original packaging as unusable.

ATTENTION: Please make sure to send the goods in a strong package, preferably in a box. In this way, the original packaging of the product will not be damaged.

 

Contradiction of the purchase contract

In the case of delivery of goods in violation of the purchase contract, the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, either by replacing the item or by repairing it, according to the buyer's request; if such a procedure is not possible, the buyer can demand a discount on the price of the item or withdraw from the contract. The seller takes into account a discrepancy with the purchase contract discovered within six months of taking over the item, unless it follows from the nature of the item that the buyer had to discover the existence of the discrepancy already when taking it over. Conformity with the purchase contract means in particular that the thing being sold has the quality and useful properties required by the contract, described by the seller, manufacturer or his representative, or expected based on their advertising. Where appropriate, the quality and useful properties for a thing of this type are usual and correspond to the requirements of legal regulations. Longer, it is delivered in an appropriate quantity, measure or weight and corresponds to the purpose that the seller states for the use of the item or for which the item is usually used.